Terms of Service

1. Introduction

Welcome to Ride Spectrum. These Terms of Service ("Terms") govern your use of our website at ride-spectrum.com and any related services provided by Ride Spectrum ("we," "us," or "our").

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. About Us

Ride Spectrum is a UK-based company specializing in premium stationery and office supplies. Our registered address is:

3. Use of Our Services

Eligibility

You must be at least 18 years old to use our services or have the consent of a parent or guardian.

Account Registration

To access certain features, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Promptly updating your information when it changes

Prohibited Uses

You may not use our services to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Transmit harmful or malicious content
• Interfere with the security or functionality of our services
• Engage in fraudulent activities

4. Orders and Payments

Order Process

When you place an order:

• Your order constitutes an offer to purchase
• We may accept or decline your order at our discretion
• Order confirmation does not guarantee acceptance
• We reserve the right to cancel orders for any reason

Pricing

All prices are displayed in British Pounds (GBP) and include VAT where applicable. Prices may change without notice, but will not affect orders already confirmed.

Payment

Payment is required at the time of order. We accept major credit cards and other payment methods as displayed during checkout. All payments are processed securely through third-party payment processors.

5. Delivery and Risk

Delivery

We deliver throughout the UK. Delivery times and costs are specified during checkout. Delivery dates are estimates and not guaranteed.

Risk Transfer

Risk of loss and title to products pass to you upon delivery to the carrier.

Missing or Damaged Items

Please inspect your order upon delivery. Report any missing or damaged items within 48 hours of delivery.

6. Returns and Refunds

Right to Cancel

Under UK Consumer Rights, you have the right to cancel your order within 14 days of receipt without giving reason, except for:

• Custom or personalized items
• Perishable goods
• Items that have been unsealed for hygiene reasons

Return Process

To return items:

• Contact us within the return period
• Return items in original condition and packaging
• Include all accessories and documentation
• Use our returns process for tracking

Refunds

Refunds will be processed within 14 days of receiving returned items, using the same payment method as the original purchase.

7. Intellectual Property

All content on our website, including text, graphics, logos, and software, is owned by Ride Spectrum or our licensors and is protected by intellectual property laws. You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or trade names
• Reverse engineer any software or systems

8. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of your order
• We are not liable for indirect, consequential, or punitive damages
• Nothing in these Terms excludes liability for death, personal injury, or fraudulent misrepresentation

9. Warranties and Disclaimers

Our services and products are provided "as is" without warranties beyond those required by law. We disclaim all other warranties, express or implied, including merchantability and fitness for a particular purpose.

10. Privacy and Data Protection

Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

11. Dispute Resolution

Complaints

If you have a complaint, please contact us first at [email protected]. We will attempt to resolve all complaints within 30 days.

Alternative Dispute Resolution

For consumer disputes, you may use the EU Online Dispute Resolution platform or contact Citizens Advice.

Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of English courts.

12. Termination

We may terminate or suspend your access to our services at any time for breach of these Terms or other reasonable grounds. You may terminate your account by contacting us.

13. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, terrorism, or government actions.

14. Changes to Terms

We may update these Terms from time to time. Material changes will be notified through our website or by email. Continued use after changes constitutes acceptance of the new Terms.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms, please contact us: